Refund Policy

The short version: if something you paid us for does not work, we put it right or give you your money back. Email hello@comicsthatpop.com and say what happened.

Refunds

If something we sold you does not work, tell us and we will put it right or refund it. Specifically:

• Credits that failed to produce anything are returned automatically — you should never pay for a generation that did not happen.
• Unused credits can be refunded within 14 days of purchase, in the EU as a legal right and elsewhere as our policy.
• Nothing recurring. Credits are bought a pack at a time, so there is no subscription to cancel and nothing that charges you again on its own.

Credits already spent are not refundable, because the images were generated and the cost was incurred. If you think something has gone wrong, email hello@comicsthatpop.com — we would rather sort it out than argue about it.

Printed books

A printed comic is made to order from your own material. Nobody else can use it, so it is not stocked, and there is nothing to send back.

If it arrives faulty, we replace it. Printing errors, binding that fails, pages missing or out of order, and damage in transit are all on us. Email hello@comicsthatpop.com within 30 days with a photograph of the problem and we will reprint and re-send it, or refund it if you would rather. You keep the faulty copy — posting it back would cost more than making a new one.

If it never arrives, tell us and we will reprint once the carrier’s tracking makes it clear it is lost.

What we cannot refund is a book that was printed correctly from what you sent — a photo that came out soft, a name spelled wrong, or a bubble too close to the edge. The app checks for these and warns you before you order, which is the only moment they can still be fixed. If a warning was shown and the order went ahead, the reprint is chargeable. First mistakes we tend to treat generously; that is goodwill rather than a right.

Change of mind. Because each book is personalized and made for you, it is exempt from the 14-day withdrawal right that applies to ordinary goods, and cannot be cancelled once printing has begun. You can cancel any time before that. This does not affect your rights if the book is faulty, which are unaffected by anything in this section.

Where this sits

This policy is part of our Terms of Service and is repeated here in full. Nothing in it takes away consumer rights your local law gives you.